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FAQ

SHIPPING AND PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept VISA, MasterCard, AfterPay and PayPal. Credit cards are processed by Stripe’s secure payment gateway and your credit card number is not visible to us or anyone else.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

Delivery in Australia will take around five to ten working days from when the order is placed. (Average is 7 days)

HOW MUCH IS SHIPPING?

Shipping is charged at $2.00 per order anywhere in Australia. We do not ship outside Australia, sorry.

HOW WILL MY ORDER BE PACKED?

Your order will be packed in product sealed bags with the style code and quantity. Orders are also packed with bubble wrap to protect your items during transit. It is important not to open the sealed bags until you are sure of your purchase.  For hygiene reasons we CANNOT accept returns of items if the original packaging has been opened.

WHAT IS YOUR RETURN POLICY?

ONLINE RETURN POLICY- For change of mind, the item must be returned with the product seal is still in place.  We cannot accept returns for items which have been opened due to health and hygiene reasons.

Damaged or faulty items can be returned for a refund or credit if returned within 14 days.  Please contact us directly by email sales@angelbodyjewellery.com for a returns authorisation and our return address; sending details of the fault, with a picture of the broken item.

STORE RETURN POLICY- Due to health and hygiene reasons, all sales are final.  Our staff will assist you with your choice, but the final decision is yours.  We do not exchange or refund for wrong choice or change of mind.  If an item has a manufacturers fault an exchange / refund will be given, but only if the item is returned within 28 days of purchase and a receipt is shown as proof of purchase.  Manufacturers faults do not cover items which have been used outside the guidelines stated in the jewellery care section of this FAQ.

Our returns policy is in accordance with the Department of Consumer and Employment Protection.

If you have any queries please feel free to contact them on 1300 30 40 54.

JEWELLERY QUESTIONS

HOW TO MEASURE JEWELLERY
Measure Demo Angel Body Jewellery
Angel Body Jewellery gauge chart
WHAT IS YOUR JEWELLERY MADE FROM?

Our jewellery is manufactured from many different materials, including surgical stainless steel, titanium, silver, gold (manufactured with a nickel-free alloy), pyrex, bioplast, PTFE, anodized steel, rhodium, buffalo horn and bone. We have added a short materials summary below.

For further information, data sheets, or any questions regarding the materials used to manufacture the jewellery, please feel free to contact us directly.

14ct & 18ct Yellow Gold

14ct Gold is 58% gold and 42% other alloys. 18ct Gold is 75% gold and 25% other alloys. 14ct gold is best suited for jewellery with threads and balls. 18ct is well suited for nose studs, but too soft to use for threaded jewellery. All our gold is biocompatible and made nickel free. It can be autoclaved and used for initial piercings.

18ct White Gold

18ct White Gold is alloyed without nickel, instead containing palladium, an inert element in the platinum family. It can be autoclaved and used for initial piercings.

Acrylic

Acrylic is a plastic that is commonly used for body jewellery. It can crack if soaked in disinfectant chemicals or under heat. It is a fragile material when made in smaller gauges. Evidence suggests that long term wear of acrylic can release harmful toxins from the plastic. Acrylic should only be worn temporarily. It cannot be autoclaved, and is not suitable for initial or healing piercings.

Black Steel

Black steel is 316L Steel with a Black PVD coating. The coating is extremely resistant to scratches, though can fade or chip over time. It can be autoclaved and used for initial piercings.

Bioplast

Bioplast is a biocompatible and medical grade flexible plastic. It contains no nickel. It is commonly used to make piercing retainers. It can be autoclaved and used for initial piercings.

Glass

Glass is a strong material, and biocompatible. It contains no nickel and certain types are extremely sturdy (Pyrex and Quartz glass). It is commonly used for retainers, ear plugs and heavy gauge facial piercings. It can be autoclaved and used for initial piercings.

Organics

Organic body jewellery is made from various natural materials such as Horn, Bone, Wood, Stone, and others. Organic body jewellery should not be worn in unhealed tissue. Organic materials are sensitive to changes in heat and humidity. Autoclaving, use in water or extreme heat can cause damage to the jewellery and is not recommended. Organics should be oiled regularly. Organics can absorb oils and sweat from the skin, and therefore reduce odours. It should not be used for initial piercings.

PTFE

PTFE is also known as Teflon. It is flexible and can be cut to any desired length. It can be sterilized (up to 260 degrees) and does not cause any allergic reactions (nickel free). It has a very smooth ‘non-stick’ surface, and can be worn long term. It can be autoclaved and used for initial piercings.

Silicone

Silicone is a soft and flexible material, commonly worn in stretched ears. It has a ‘sticky’ surface and should not be worn in fresh or unhealed piercings. It should not be used for initial piercings.

Surgical Steel 316L

SS316L is a surgical implant grade material. It is the most commonly used material for body jewellery. Although this high grade of Steel does contain nickel, they do not release nickel salts into the body and do not induce nickel dermatitis. It can be autoclaved and used for initial piercings.

Titanium G23

Titanium is ideal for both initial body piercing and healed piercings as it is compliant with the EU Nickel Directive introduced in Europe in 2001. Grade Ti6AL-4V Titanium is biocompatible and has been used since the 1950’s for medical implants. It is available in High Polish, which resembles Steel. It can also be anodized into a multitude of colours. Titanium is only half the weight of Steel, and twice as strong.

Grade 23 Titanium has been given an ‘F’ prefix by the ASTM (F-136), signifying its status as an approved medical grade material. No higher qualification exists. It can be autoclaved and used for initial piercings.

Zircon Gold Titanium

Zircon Gold is G23 Titanium coated with Zirconium nitride, and has been tested and certified as biocompatible for external and internal medical devices. No gold or palladium is added to the formula. The coating is extremely resistant to scratches, though can fade or chip over time. It can be autoclaved and used for initial piercings.

WHERE IS YOUR RANGE OF JEWELLERY MANUFACTURED?

Our jewellery is manufactured in different locations across the world. Metal jewellery is mainly made in Korea and Thailand, the tribal jewellery is hand made in Borneo and many specialized materials are manufactured in Europe.

IS THE JEWELLERY STERLISED?

Your Jewellery will not be pre sterilized. All jewellery should be sterilized before use. We recommend using warm salt water or ear- care for external items. For oral items Listerine can be used. Do not use hot water as it may weaken / damage selected items.

CARING FOR YOUR JEWELLERY

Jewellery with dangles are occasional wear items and shouldn`t be worn while doing sports or when going to bed.

Jewellery with clusters of little stones are occasional wear and should avoid being worn in water as the stones are only glued in and may come out.

Plastic balls, silicon plugs, bioplast or PTFE items may break or weaken if screwed on too tight, bitten or sterilized in hot water.

Dice with jewels, capsules, silicon spikey balls, picture balls or items with small attachments  are novelty items only. They should not be worn for prolonged periods of time or while eating as parts may break off creating a choking hazard.

HOW TO AVOID DISCOLOURATION

Drinking coke, coffee, red wine or smoking may cause some jewellery to discolour. Other factors which may cause jewellery to discolour are hair dyes, make up removers and repeated exposure to other chemicals.

CARING FOR JEWELLERY WITH STONES

Chemicals may affect the glue used to hold parts of the jewellery together. For all jewellery including jewelled balls, nose studs, bioplast labrets, eyebrow bars and jewelled plugs clear nail polish can be painted over the stones to help hold them in and stop the stones from discolouring.

GOLD PLATED JEWELLERY is surgical steel with 24ct gold plating so it should not cause any skin irritation, however as with any gold plated jewellery the plating may come off with time. We ultimately suggest using this item as an occasional wear.

CONTACT LENS HELP

Crazy Lens 14mm

CRAZY LENSES CONTACT LENSE INFORMATION.

Angel Body Jewellery sell only high quality soft contact lenses. The lenses we sell are all TGA Registered and are the same quality that you would get at an optometrist (just without the prescription). 

Your lenses will last approx.   90 Days (3 Months ) from date of opening.

Crazy Lenses are design lenses with solid unnatural colour, pictures or prints.  Any of our wild eye lenses that have design prints on them are inbuilt with an anti-swing axis meaning your design will always stay facing the right way up!!!

YOUR LENSES ARE: WILD / CRAZY LENSES– The wild / crazy lenses will generally completely cover most natural eyes with a very solid piercing effect. (even extremely dark / almost black natural eyes ). The only time they may not cover extremely dark eyes are if they are a faded/ blended red crazy eye lens.

CARE INSTRUCTIONS.

*Wash your hands before handling the contacts or touching your eyes to ensure you do not damage the contacts or cause eye infection.

*Never use sharp items such as tweezers to handle your lenses. WE CAN NOT offer replacements or refunds for torn or damaged lenses.

*Keep contacts in case at all times when not being worn.

* Do not store contacts in a heated environment

* Change contact solution after every use.(We suggest opti- free solution available from most chemists)   

* Never clean your contacts with tap water.

* Do not share contacts.

* Do not wear contacts while swimming.

* Do not sleep with your contacts in.

* Always put your contacts in before applying make-up.

IMPORTANT INFORMATION    The first time you wear the contacts you should only wear them for approx. 1 hour. The second use for 3 hours and then each wear after this you should not exceed wearing them for 8 hours.  This allows your eyes a chance to slowly adapt to wearing the contacts and reduces the risk of damage to the eyes.  During the time that you are wearing your lenses protein starts to build up on the lenses. This is why it is very important to change your contact solution after every use.  The solution breaks down the protein build up.  If you do not follow this care instruction not only will it deteriorate your contacts faster but you also run the risk of causing permanent damage to your eyes.  *  If you find that you have put the contact in and the lense is slipping around on your eye when you blink it is probable that you have your lense inside out.

Mini Sclera Lens 17mm

Angel Body Jewellery sell only high quality soft contact lenses. The lenses we sell are all TGA Registered and are the same quality that you would get at an optometrist (just without the prescription). 

Your lenses will last approx. 6 Months (180 Days).

There are two different styles of sclera lenses, mini sclera (17mm)and full sclera (22mm)lenses.       Sclera lenses are unlike normal lenses in that they cover more of the white of your eye. Due to the lenses being larger they feel different in the eye then a normal lense. They do not sit with a bubble/ full dome shape at the pupil of your eye, they sit much flatter and have a completely different feel. If you’re not used to wearing lenses regularly we do not recommend wearing full sclera lenses. We cannot offer refunds for people who decide to use these without the experience required to put them in.

Mini sclera lenses (17mm)are designed to completely cover your natural eye colour. They sit wider than your iris and will take up approx. 50-70% of your eye cavity, (the whites of your eye).

CARE INSTRUCTIONS.

*Wash your hands before handling the contacts or touching your eyes to ensure you do not damage the contacts or cause eye infection.

*Keep contacts in case at all times when not being worn.

* Never use sharp objects such as tweezers to handle your lenses. We CAN NOT offer replacements for                           torn or damaged lenses.

* Do not store contacts in a heated environment

* Change contact solution after every use.(We suggest opti- free solution available from most chemists)   

* Never clean your contacts with tap water.

* Do not share contacts.

* Do not wear contacts while swimming.

* Do not sleep with your contacts in.

* Always put your contacts in before applying make-up.

IMPORTANT INFORMATION.

The first time you wear the contacts you should only wear them for approx. 1 hour. The second use for 3 hours and then each wear after this you should not exceed wearing them for 8 hours.  This allows your eyes a chance to slowly adapt to wearing the contacts and reduces the risk of damage to the eyes.  During the time that you are wearing your lenses protein starts to build up on the lenses. This is why it is very important to change your contact solution after every use.  The solution breaks down the protein build up.  If you do not follow this care instruction not only will it deteriorate your contacts faster but you also run the risk of causing permanent damage to your eyes. 

Full Sclera Lens 22mm

FULL SCLERA CONTACT LENSE INFORMATION.

Angel Body Jewellery sell only high quality soft contact lenses. The lenses we sell are all TGA Registered and are the same quality that you would get at an optometrist (just without the prescription). 

Your lenses will last approx.    180 Days (6 Months).

There are two different styles of sclera lenses, mini sclera (17mm)and full sclera (22mm)lenses.       Sclera lenses are unlike normal lenses in that they cover more of the white of your eye. Due to the lenses being larger they feel different in the eye then a normal lense. They do not sit with a bubble/ full dome shape at the pupil of your eye, they sit much flatter and have a completely different feel. If you’re not used to wearing lenses regularly we do not recommend wearing full sclera lenses. We cannot offer refunds for people who decide to use these without the experience required to put them in.

FULL SCLERA LENSES (22mm)are designed to completely cover your natural eye colour. They sit wider than your iris and will cover 90 -100% of your eye cavity, (the whites of your eye).

CARE INSTRUCTIONS.

*Wash your hands before handling the contacts or touching your eyes to ensure you do not damage the contacts or cause eye infection.

*Keep contacts in case at all times when not being worn. All our full sclera lenses come with a larger specially designed case and for the care of the lenses should not be kept in regular / standard style lense cases. 

* Never use sharp objects such as tweezers to handle your lenses. WE CAN NOT offer replacements for torn or damaged lenses.

* Do not store contacts in a heated environment

* Change contact solution after every use. (We suggest opti- free solution available from most chemists)   

* Never clean your contacts with tap water.

* Do not share contacts.

* Do not wear contacts while swimming.

* Do not sleep with your contacts in.

* Always put your contacts in before applying make-up.

OTHER INFORMATION.

* The first time you wear the contacts you should only wear them for approx. 1 hour. The second use for 3 hours and then each wear after this you should not exceed wearing them for 6 hours.  This allows your eyes a chance to slowly adapt to wearing the contacts and reduces the risk of damage to the eyes.  During the time that you are wearing your lenses protein starts to build up on the lenses. This is why it is very important to change your contact solution after every use.  The solution breaks down the protein build up.  If you do not follow this care instruction not only will it deteriorate your contacts faster but you also run the risk of causing permanent damage to your eyes. 

GENERAL INFO AND ADVICE

HOW TO STRETCH YOUR EARS

To expand an ear lobe you must first have a pierced ear. It is recommended that if your ear has only recently been pierced that you wait until it is completely healed before starting to expand. This is usually 6-8 weeks after the initial piercing.

You should always sterilize your jewellery before using it. It is also a good idea to wash your hands and clean your ear lobe with a basic saline solution before starting the stretching process. This reduces the risk of infection. A basic saline solution is 1 cup of water to 1 teaspoon of salt.

The best time to stretch your ears is directly after a shower as the heat from the water softens the skin and opens the hole of the piercing. We suggest also trying to use a non-alcohol/ perfume based lubricant such as KY, Vaseline or Gauge Gear. Using lubricant will help reduce the jewellery piece gripping against the skin, and thus reduce the risk of skin tearing.

It is suggested to start with a small size stretcher / expander, usually a 3mm. Take a shower, sterilize your jewellery and begin to slowly push the narrow end of the expander through your ear.  This may hurt a little. If your ear starts to have a burning feeling use the black grommets on either side of your ear to hold the expander in place and leave your ear a day to settle. To expand an ear correctly it is a slow process. It should take a week to completely push the expander in following the same process each time. (Shower, sterilize, lube, expand).

Be aware that you shouldn`t use excessive force to push the expander in all the way on the first try. Using excessive force will tear the skin resulting in bleeding, pus or infection.  Tearing the skin means you have made your ear hole an open wound.  The open wound will heal at the size of your expander reducing the chance of the hole closing back down when you take your jewellery out.

Once your expander is all the way in we recommend waiting 4-5 days before continuing to the next size. When going up in size no more than a 2mm size jump is recommended.

At Angel Body Jewellery we have one of the largest ranges of stretchers, plugs and tunnels in Perth.  We sell all sizes from 3mm – 30mm, and a selected range up to 50mm

* Want to go BIGGER?  Imagine your ear lobe as an elastic band. The more you stretch it and then let it go back down to size the more elasticity it loses. Same with your ear! Once you lose the elasticity your ears can be stretched to amazing sizes! … Just be aware of the holes it will leave.

PIERCING AFTERCARE

Lost your aftercare sheet?  Follow the link below to view the aftercare instructions 🙂

https://www.angelbodyjewellery.com/piercing-aftercare/

TERMS AND CONDITIONS

Website Terms and Conditions

This website is owned and operated by Angel Body Jewellery (Sterling French Pty Ltd)

1. Acceptance

Please review the Angel Body Jewellery website’s Terms and Conditions set out below. All access to and use of the Angel Body Jewellery website is governed by these terms. Entering into theAngel Body Jewellery website indicates that you have reviewed these Terms and Conditions and have agreed to be bound by these terms.

2. About these Terms and Conditions

These website Terms and Conditions (“Terms and Conditions”) and the associated Privacy Statement (“privacy policy”) govern your access to and use of this website. You should read these Terms and Conditions and the privacy policy carefully before using this website.

3. Your access/use implies agreement

The website is available for your use only on condition that you agree to these Terms and Conditions. By accessing/using the website, you are signifying that you agree to be bound by these terms.

4. Modifications to the Terms

Angel Body Jewellery may revise and update these Terms and Conditions at any time. Your continued usage of the website after any changes to these Terms and Conditions will mean you accept those changes.

5. Modifications to the information

Angel Body Jewellery does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of Angel Body Jewellery.

6. Errors and problems

Angel Body Jewellery does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.

7. License and Ownership

The copyright for the content on this website is owned or licensed by Angel Body Jewellery and is protected under the Copyright Act 1968 (Cth) and by other copyright laws in both Australia and other countries. No material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Angel Body Jewellery.

All custom graphics, icons, and other items that appear on the website and all associated trademarks, are trademarks of Angel Body Jewellery.

8. Angel Body Jewellery Privacy Policy

The Angel Body Jewellery privacy policy governs the use of information collected from or provided by you at the website. A policy statement prepared by Angel Body Jewellery for the purposes of being made available to customers and the general public declaring the company’s commitment to the Privacy Act 1988 (Cth) (hereinafter the “Privacy Act”) for a company required to comply is available on request.

9. Outbound links

The website may contain links to third-party websites and resources (“linked sites”). These linked sites are provided solely as a convenience to you and not as an endorsement by Angel Body Jewellery. Angel Body Jewellery makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site. Angel Body Jewellery may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the Angel Body Jewellery website.

10. Inbound links

Angel Body Jewellery generally encourages and agrees to your linking to the Home page through a plain text link on your website without the need for agreement between yourself and Angel Body Jewellery. However, linking to any other page of the website is strictly prohibited, without express written permission from Angel Body Jewellery .

11. Jurisdiction

The Australian section is provided for use only by Australian residents. The law applicable to use of the Australian section and to disputes arising out of the Australian section is the law of the State of Western Australia and The International Section is provided for use by residents of any country in the world but, to the fullest extent permitted by law, the law applicable to use of the International Section and to disputes arising out of the International Section is the laws of the State of Western Australia.

12. Disclaimer of Warranties

Angel Body Jewellery makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.

13. Limitation of Liability

If Angel Body Jewellery is found responsible for any damages, Angel Body Jewellery is responsible for actual damages only. In no event shall Angel Body Jewellery, be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.

15. General Conditions of Sale

The following Conditions of Sale shall apply to any product sold on this website. These Conditions of Sale constitute a complete and exclusive statement of the agreement and understanding between you and Angel Body Jewellery with respect to the subject matter hereof.

a. The goods delivered under this Agreement shall be of normal industrial quality unless herein specifically stated to the contrary. Any description of such goods has been given by way of identification only and the giving or use of such description shall not constitute any sale hereunder a sale by description.

b. The products available on the website for sale under these Conditions of Sale are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract. By placing your order you are verifying to Angel Body Jewellery that you are able to make a legally binding contract.

c. Your order is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on the website at the time of offer and shall be understood to be placed under these Conditions of Sale.

d. These Conditions of Sale may change from time to time and you are required within reason to revisit these before placing your order to ensure that these Conditions of Sale have not changed.

e. Angel Body Jewellery reserves the right to accept or reject your offer for any reason, including,without limitation, an error in the product description or the price posted on the website, the availability of the product, or an error in your order. Your contract with Angel Body Jewellery only comes into existence when Angel Body Jewellery forwards you an email containing confirmation of receipt of your order, an acceptance of your order, confirmation of receipt of your payment and details of likely delivery.

f. This contract shall be governed by and construed in accordance with the law in effect in the State of Western Australia and by entering into contract both parties are accepting the jurisdiction of the courts of the State of Western Australia in relation to any dispute between them. You shall inspect the goods immediately upon their arrival and shall within seven (7) days give notice to Angel Body Jewellery if the goods are not in accordance with specified requirements. If you fail to give such notice, the goods shall be deemed to be in all respects in accordance with the specified requirements. No claim shall be recognised unless made in writing and received by Angel Body Jewellery within seven (7) days after receipt of goods by you. The total amount of any claim shall not exceed the actual invoice value of the goods claimed to be faulty.

h. Ownership and property in the goods supplied/delivered shall pass from Angel Body Jewellery to you when Angel Body Jewellery accepts your offer and assigns product in the Angel Body Jewellery warehouse. Risk passes to you upon delivery to your warehouse or to an agreed delivery point.

i. Angel Body Jewellery shall not be responsible for non-delivery or delay in delivery of any goods caused by force majeure and you and Angel Body Jewellery shall be excused from performance of their respective obligations when and to the extent such performance is delayed or prevented by force majeure. If your need for the goods is reduced or suspended as a result of force majeure, and notification is within reasonable time of acceptance of the Order and prior to transfer of ownership, you shall be entitled to terminate the agreement. For the purpose of this commitment force majeure shall include but is not limited to natural disasters, civil disasters, political event, change of legal / political environment, business disruption, accidents, earthquake, flood, hurricane or typhoon, tornado, tsunami, volcanic eruption, wildfire/bushfire, landslide or avalanche, fire, flood, storm, earthquake, terrorist acts, revolt, war, financial markets disturbances, changes of regime or tax or regulatory authority, energy failure, external telecommunications failure, and/or failure of transport systems.

j. You assume all risks and liabilities for consequences arising from the use of the goods whether singly or in combination with other goods and indemnify Angel Body Jewellery in respect of any such use. Angel Body Jewellery is not liable for any infringement of patent rights arising out of the use of such goods by you or your instructions, expressed or implied, and it is your responsibility of to ensure that the goods when used by you are not damaged and no liability will be accepted by Angel Body Jewellery for the consequences of the use of damaged goods by you.

k. Nothing in these Conditions of Sale is intended to exclude, restrict or modify any statutory obligation of Angel Body Jewellery implied by the Goods Act, 1958.

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